Computer Support Specialist Training Courses

Computer Support Specialist Training Classes

Computer Support Specialist program that prepares individuals to manage the computer operations and control the system configurations emanating from a specific site or network hub. Includes instruction in computer hardware and software and applications; local area (LAN) and wide area (WAN) networking; principles of information systems security; disk space and traffic load monitoring; data backup; resource allocation; and setup and takedown procedures.

Course Intended

This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician.

SCHEDULE DATES - 70 Hour Programs

Computer Support Specialist Program Objectives

Identify basic network theory concepts and major network communications methods.

• Identify basic network theory concepts and major network communications methods.
• Describe bounded network media.
• Identify unbounded network media.
• Identify the major types of network implementations.
• Identify TCP/IP addressing and data delivery methods.
• Implement routing technologies.
• Identify the major services deployed on TCP/IP networks.
• Identify the infrastructure of a WAN implementation.
• Identify the components used in cloud computing and virtualization.
• Describe basic concepts related to network security.
• Prevent security breaches.
• Respond to security incidents.
• Identify the components of a remote network implementation.
• Identify the tools, methods, and techniques used in managing a network.
• Describe troubleshooting of issues on a network.
• Identify the hardware components of personal computers and mobile digital devices.
• Identify the basic components and functions of operating systems.
• Identify networking and security fundamentals.
• Identify the operational procedures that should be followed by professional PC technicians.
• Install, configure, and troubleshoot display devices.
• Install and configure peripheral components.
• Manage system components.
• Manage data storage.
• Install and configure Microsoft Windows.
• Optimize and maintain Microsoft Windows.
• Work with other operating systems.
• Identify the hardware and software requirements for client environment configurations.
• Identify network technologies.
• Install and configure networking capabilities.
• Support mobile digital devices.
• Support printers and multifunction devices.
• Identify security threats, vulnerabilities, and controls0.
• Implement security controls.
• Troubleshoot system-wide issues.

Computer Support Specialist Program

Hardware

BIOS

Motherboards and Motherboard Components. RAM. Random Access Memory, w/ troubleshooting PC Expansion Cards. Storage w/troubleshooting The CPU Including 1.11: PC Connections and Connectors Power & Power Supplies w/troubleshooting The Right PC: Home Assignment with Exam. Video and Sound Completed with 1.7 above. Install and configure common peripheral devices. Printers: Install & Configure Printers: Different Technologies Printers: Maintenance.

Networking

• Cables & Connectors
• Cable Characteristics.
• TCP/IP
• TCP/IP & UDP Ports
• WIFI Networking.
• SOHO Networking, Install and Configure.
• Connection Types
• Connection Devices.
• Networking Tools of the Trade.

Mobile Devices

• Laptop Hardware & Components
• Laptop Components
• Laptop Features.
• Other Mobile Devices: Tablets, Phones, etc.
• Accessories and Ports’

Hardware and Network Troubleshooting.

• This objective covered in 1.0 above
• This objective covered in 1.0 above
• This objective covered in 1.0 above
• This objective covered in 2.0 above
• This objective covered in 1.0, 2.0, or 3.0 above.
• This objective covered in 1.0 above.

Windows Operating Systems

• Compare Operating Systems Windows Vista, 7, 8, & 8.1
• Operating System Installation
• Command Line Tools.
• OS Features and Tools.
• The Control Panel
• Install Networking on a Desktop.
• Preventative Maintenance and Tools

Other Operating Systems

• MAC OS and Linux
• Virtualization
• The Cloud
• Network Hosts
• Mobile Operating Systems: Android, IOS, etc.
• Install and Configure Mobile OS systems.
• Mobile Data synchronization

Security

• Common Threats and Vulnerabilities
• Prevention
• OS Security Settings.
• Deploy Security Best Practices per Workstation
• Securing the mobile device
• Data Disposal and Destruction
• Secure a SOHO wired and wireless network.
• Software Troubleshooting
• Operational Procedures.

Local Area Networks

• Topologies and the OSI Model
• Key Features of Networks
• Network Topologies
• The OSI Model
• Physical Layer
• Data Link Layer
• Network Layer
• Transport Layer
• Upper Layers
• OSI Model Summary
• Labs
• VM Orientation
• Ethernet
• Transmission Media
• Media Access Control
• Broadcast Domains
• Ethernet Frames
• Ethernet Deployment Standards
• MAC Addressing
• Address Resolution Protocol (ARP)
• Packet Sniffers
• Labs
• Configuring Ethernet Networking
• Hubs, Bridges, and Switches
• Hubs and Bridges
• Switches
• Switch Interface Configuration
• Spanning Tree Protocol (STP)
• Power over Ethernet (PoE)
• Infrastructure and Design
• Network Infrastructure Implementations
• Planning an Enterprise Campus Network
• Network Hierarchy and Distributed Switching
• Software Defined Networking
• Planning a SOHO Network
• TCP/IP Protocol Suite
• Policies and Best Practices
• Procedures and Standards
• Safety Procedures
• Incident Response Policies
• Security and Data Policies
• Password Policy
• Employee Policies

IP Addressing

• Internet Protocol
• IPv4
• IPv4 Address Structure
• Subnet Masks
• IP Routing Basics
• ipconfig / ifconfig
• ICMP and ping
• Labs
• Configuring IPv4 Networking
• IPv4 Addressing
• IPv4 Addressing Schemes
• Classful Addressing
• Public versus Private Addressing
• Subnetting and Classless Addressing
• Planning an IPv4 Addressing Scheme
• Public Internet Addressing
• Variable Length Subnet Masks (VLSM)
• Labs
• Configuring IPv4 Subnets
• IPv6 Addressing
• IPv6 Address Format
• IPv6 Addressing Schemes
• IPv6 Address Autoconfiguration
• Migrating to IPv6
• Labs
• Configuring IPv6 Networking DHCP and APIPA
• IPv4 Address Autoconfiguration
• Configuring DHCP
• DHCPv6
• Labs
• Configuring Address Autoconfiguration

Internetworking

• Routing
• Routing Basics
• Routing Algorithms and Metrics
• Dynamic Routing Protocols
• Administrative Distance and Route Redistribution
• IPv4 and IPv6 Internet Routing
• High Availability Routing
• Installing and Configuring Routers
• Routing Troubleshooting Tools
• Labs
• Configuring Routing TCP and UDP
• Transmission Control Protocol (TCP)
• User Datagram Protocol (UDP)
• TCP and UDP Ports
• Port Scanners
• Protocol Analyzers
• Labs
• TCP and Port Scanning Name Resolution and IPAM
• Host Names and FQDNs
• Domain Name System
• Configuring DNS Servers
• Resource Records
• Name Resolution Tools
• IP Address Management (IPAM)
• Labs Configuring Name Resolution and IPAM Monitoring and Scanning
• Performance Monitoring
• Network Monitoring Utilities
• Logs and Event Management
• Simple Network Management Protocol
• Analyzing Performance Metrics
• Patch Management
• Vulnerability Scanning
• Labs
• Performance Testing and Monitoring Network Troubleshooting
• Troubleshooting Procedures
• Identifying the Problem
• Establishing a Probable Cause
• Establishing a Plan of Action
• Troubleshooting Hardware Failure Issues
• Troubleshooting Addressing Issues
• Troubleshooting DHCP Issues
• Troubleshooting Name Resolution
• Troubleshooting Services

Applications and Security

• Applications and Services
• TCP/IP Services
• HTTP and Web Servers
• SSL / TLS and HTTPS
• Email (SMTP / POP / IMAP)
• Voice Services (VoIP and VTC)
• Real-time Services Protocols
• Quality of Service
• Traffic Shaping Bottlenecks and Load Balancing
• Multilayer Switches
• Labs
• Configuring Application Protocols
• Virtualization, SAN, and Cloud Services
• Virtualization Technologies
• Network Storage Types
• Fibre Channel and InfiniBand
• iSCSI
• Cloud Computing
• Configuring Cloud Connectivity
• Network Security Design
• Security Basics
• Common Networking Attacks
• Network Segmentation and DMZ
• Virtual LANs (VLAN)
• VLAN Trunks
• Network Address Translation (NAT)
• Device and Service Hardening
• Honeypots and Penetration Tests Network Security Appliances
• Basic Firewalls
• Stateful Firewalls
• Deploying a Firewall
• Configuring a Firewall
• Deploying a Proxy
• Intrusion Detection Systems (IDS)
• Denial of Service
• Labs
• Configuring a NAT Firewall
• Authentication and Endpoint Security
• Authentication and Access Controls
• Social Engineering
• Authentication Technologies
• PKI and Digital Certificates
• Local Authentication
• RADIUS and TACACS+
• Directory Services
• Endpoint Security
• Network Access Control
• Labs
• Secure Appliance Administration

Operations and Infrastructure

• Network Site Management
• Network Cabling Solutions
• Distribution Frames
• Change and Configuration Management
• Network Documentation and Diagrams
• Labeling Physical Security Devices
• Business Continuity and Disaster Recovery
• Network Link Management
• Power Management
• Backup Management
• Labs
• Network Inventory Management Installing Cabled Networks
• Twisted Pair Cable (UTP / STP / ScTP)
• Twisted Pair Connectors
• Wiring Tools and Techniques
• Cable Testing Tools
• Troubleshooting Wired Connectivity
• Other Copper Cable Types
• Fiber Optic Cable and Connectors
• Transceivers and Media Converters Installing Wireless Networks
• Wireless Standards (IEEE 802.11)
• Wireless Network Topologies
• Wireless Site Design
• Troubleshooting Wireless Connectivity
• Wireless Security
• Wi-Fi Authentication
• Extensible Authentication Protocol
• Troubleshooting Wireless Security
• Wireless Controllers Installing WAN Links
• Wide Area Networks (WAN)
• Telecommunications Networks
• Modern Telecommunications Networks
• Local Loop Services Installing WAN Links
• Wireless WAN Services
• Internet of Things Configuring Remote Access
• Remote Access Services (RAS)
• MPLS and PPP SIP Trunks
• Virtual Private Networks (VPN)
• SSL / TLS / DTLS VPNs
• IPsec Internet Key Exchange / ISAKMP
• Remote Access Servers
• Remote Administration Tools
• Managing Network Appliances
• Remote File Access
• Labs
• Configuring Secure Access Channels
• Configuring a Virtual Private Network

Computer Support Specialist Training Classes

• This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician.
• HS Diploma/GED

Income Expectation

$92,600/yr

The average salary for a Network and System Administrator is $92,600 in New York City. Salary estimates are provided by CompTIA.

Computer Support Specialist Employment Objective

Upon completion of this course, and the certifying exam(s), the student will be qualified to take a job as a

Network and System Administrator Support Technician
Network Administrator
IT/Server Technician
or Storage Administrator

Computer Support Specialist Training Classes

CompTIA Security+ Certification

CompTIA CASP+ Certification

CompTIA CySA+ Certification

Certified Ethical Hacker

Cyber Security

$3,200

Computer Support Specialist Certification

CompTIA A+ 220-1001

CompTIA A+ 220-1002

CompTIA Network+ Certification N10-007

Computer Support Specialist Discount Vouchers