CompTIA A+

CompTIA A+

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If you are ready for a career as an entry-level Information Technology (IT) professional or computer service technician, CompTIA A+ certification is your first step towards a fulfilling IT career in cloud computing, networking, mobility, security or systems administration.

Employment Objective

Launch Your IT Career With A+ Certification
You want the satisfaction and rewards of a bright professional future. CompTIA A+ certification will help you reach new heights by validating essential IT professional skills.

Competitive Edge
Leaving school with a diploma and a respected industry certification is the best way to demonstrate your value and stand out from the competition.
A+ certified professionals earn 35% more than their non-certified counterparts. Proven skills make you a more valuable asset to employers and organizations.

Endless Opportunities
Labor estimates predict some technology fields will experience growth of over 20% by the year 2020. Your future of fulfilling IT job opportunities starts with A+ certification.

Universal Skills
CompTIA A+ is a vendor-neutral certification that covers an extensive variety of software and hardware systems, including Windows, iOS, Android and Linux.

Globally Recognized
Earning your A+ certification gives you an internationally recognized credential. Leading companies around the world are hiring A+ certified professionals like you.

Prove Yourself
Earn your CompTIA A+ certification by passing two CompTIA A+ exams: 220-901 & 220-902. Both exams include multiple-choice and performance-based questions that require you to solve real-world problems. These exams demonstrate your skills and knowledge in:

Security: Supporting and securing access to data by properly using authentication, access control and encryption for an organization. Help desk and technical support professionals form one of the first lines of defense for any organization.

Networking: Applying core concepts and protocols such as IPv4, IPv6, DHCP, and subnet mask to set up and support wired and wireless networks.

Operating Systems: Working with mobile, server and traditional operating systems, from Android and iOS to Windows and Linux.

IT Operations: Utilizing the basics of virtualization, cloud computing, and desktop imaging and deployment to support today’s IT infrastructures.

Troubleshooting: Following and using decision trees for diagnosing, resolving and documenting common hardware and software issues across a variety of devices.

Technical Support: Applying principles of customer service in IT issue resolution.

In order to receive CompTIA A+ certification, a candidate must pass two exams. The first exam is CompTIA A+ 220-901 and the second is CompTIA A+ 220-902. These examinations measure necessary competencies for an entry-level IT professional with the equivalent knowledge of at least 12 months of hands-on experience in the lab or field.

Successful candidates will have the knowledge required to:
Assemble components based on customer requirements
Install, configure and maintain devices, PCs and software for end users
Understand the basics of networking and security/forensics
Properly and safely diagnose, resolve and document common hardware and software issues
Apply troubleshooting skills
Provide appropriate customer support
Understand the basics of virtualization, desktop imaging, and deployment

This examination blueprint includes domain weighting, test objectives, and example content. Example topics and concepts are included to clarify the test objectives and should not be construed as a comprehensive listing of all the content of this examination. Candidates are encouraged to use this document to guide their studies.

The table below lists the domains measured by this examination and the extent to which they are represented. The CompTIA A+ 220-901 exam is based on these objectives.

 

Domain
1.0 Hardware	34%
2.0 Networking	21%
3.0 Mobile Devices	17%
4.0 Hardware & Network Troubleshooting	28%
Total	100%

 

The table below lists the domains measured by this examination and the extent to which they are represented. The CompTIA A+ 220-902 certification exam is based on these objectives.

The table below lists the domains measured by this examination and the extent to which they are represented. The CompTIA A+ 220-902 certification exam is based on these objectives.

 

Domain
1.0 Windows Operating Systems	29%
2.0 Other Operating Systems & Technologies	12%
3.0 Security	22%
4.0 Software Troubleshooting	24%
5.0 Operational Procedures	13%
Total	100%

 

Course Objectives: CompTIA A+ 220-901, 220-902
Identify the hardware components of personal computers and mobile digital devices.
Identify the basic components and functions of operating systems.
Identify networking and security fundamentals.
Identify the operational procedures that should be followed by professional PC technicians.
Install, configure, and troubleshoot display devices.
Install and configure peripheral components.
Manage system components.
Manage data storage.
Install and configure Microsoft Windows.
Optimize and maintain Microsoft Windows.
Work with other operating systems.
Identify the hardware and software requirements for client environment configurations.
Identify network technologies.
Install and configure networking capabilities.
Support mobile digital devices.
Support printers and multifunction devices.
Identify security threats, vulnerabilities, and controls.
Implement security controls.
Troubleshoot system-wide issues.

Course Outline: CompTIA A+ 220-901, 220-902
Hardware Fundamentals
Personal Computer Components
Storage Devices
Mobile Digital Devices
Connection Interfaces

Operating System Fundamentals
PC and Mobile Operating Systems
PC Operating System Tools and Utilities

Networking and Security Fundamentals
Network Types
Network Components
Common Network Services
Cloud Concepts
Security Fundamentals

Safety and Operational Procedures
Basic Maintenance Tools and Techniques
Personal and Electrical Safety
Environmental Safety and Materials Handling
Professionalism and Communication
Organizational Policies and Procedures
Troubleshooting Theory

Supporting Display Devices
Install Display Devices
Configure Display Devices
Troubleshoot Video and Display Devices

Installing and Configuring Peripheral Components
Install and Configure Input Devices
Install and Configure Output Devices
Install and Configure Input/ Output Devices
Install and Configure Expansion Cards

Managing System Components
Identify Motherboard Components and Features
Install and Configure CPUs and Cooling Systems
Install Power Supplies
Troubleshoot System Components

Managing Data Storage
Identify RAM Types and Features
Troubleshoot RAM Issues
Install and Configure Storage Devices
Configure the System Firmware
Troubleshoot Hard Drives and RAID Arrays

Installing & Configuring Microsoft Windows
Implement Client-Side Virtualization
Install Microsoft Windows
Use Microsoft Windows
Configure Microsoft Windows
Upgrade Microsoft Windows

Optimizing & Maintaining Microsoft Windows
Optimize Microsoft Windows
Back Up and Restore System Data
Perform Disk Maintenance
Update Software

Working With Other Operating Systems
The OS X Operating System
The Linux Operating System

Customized Client Environments
Types of Common Business Clients
Custom Client Environments

Networking Technologies
TCP/IP Properties and Characteristics
TCP/IP
Internet Connections
Ports and Protocols
Networking Tools

Installing & Configuring Networking Capabilities
Configure Basic Windows Networking
Configure Network Perimeters
Using Windows Networking Features
Install and Configure SOHO Networks

Supporting Mobile Digital Devices
Install and Configure Exterior Laptop Components Install and Configure Interior Laptop Components Other Mobile Devices Mobile Device Accessories and Ports Mobile Device Connectivity Mobile Device Synchronization Troubleshoot Mobile Device Hardware

Supporting Printers and Multifunction Devices
Printer and Multifunction Technologies
Install and Configure Printers
Maintain Printers
Troubleshoot Printers

Security Threats, Vulnerabilities, and Controls
Common Security Threats and Vulnerabilities
General Security Controls
Mobile Security Controls
Data Destruction and Disposal Methods

Implementing Security Controls
Secure Operating Systems
Secure Workstations
Secure SOHO Networks
Secure Mobile Devices

Troubleshooting System-Wide Issues
Troubleshoot PC Operating Systems
Troubleshoot Mobile Device Operating Systems and Applications
Troubleshoot Wired and Wireless Networks
Troubleshoot Common Security Issues

Entrance Requirements:

Students taking this course should have the following skills: end-user skills with Windows-based personal computers, including the ability to: browse and search for information on the Internet; start up, shut down, and log on to a computer and network; run programs; and move, copy, delete, and rename files in Windows Explorer. Students should also have basic knowledge of computing concepts, including the difference between hardware and software; the functions of software components, such as the operating system, applications, and file systems; and the function of a computer network. High School Diploma/GED

SCHEDULE DATES - 35 Hour Hands-On Program