Cisco CCNP Collaboration Certification Training Courses

Cisco CCNP Collaboration Certification Training Classes

Implementing Cisco Collaboration Applications v1.0 (CLICA 300-810) is a 90-minute exam associated with the CCNP Collaboration Certification. This exam tests a candidate's knowledge of collaboration applications, including single sign-on, Cisco Unified IM and Presence, Cisco Unity Connection, Cisco Unity Express, and application clients. The course, Implementing Cisco Collaboration Applications, helps candidates to prepare for this exam.

The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. To better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Implementing Cisco Advanced Call Control and Mobility Services v1.0 (CLACCM 300-815) is a 90-minute exam associated with the CCNP Collaboration Certification. This exam tests a candidate's knowledge of advanced call control and mobility services, including signaling and media protocols, CME/SRST gateway technologies, Cisco Unified Board Element, call control and dial planning, Cisco Unified CM Call Control, and mobility. The course, Implementing Cisco Advanced Call Control and Mobility Services, helps candidates to prepare for this exam.

The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. To better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice

Implementing Cisco Collaboration Cloud and Edge Solutions v1.0 (CLCEI 300-820) is a 90-minute exam associated with the CCNP Collaboration Certification. This exam tests a candidate's knowledge of collaboration cloud and edge solutions, expressway configurations, Cisco WebEx Teams hybrid and emerging technologies. The course, Implementing Cisco Collaboration Cloud and Edge Solutions, helps candidates to prepare for this exam.

The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. To better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Automating and Programming Cisco Collaboration Solutions v1.0 (CLAUTO 300-835) is a 90-minute exam associated with the CCNP Collaboration Certification and DevNet Professional Certification. This exam tests a candidate's knowledge of implementing applications that automate and extend Cisco Collaboration platforms, including programming concepts, APIs and automation protocols, and Python programming. The course, Implementing Cisco Collaboration Automation Solutions, helps candidates to prepare for this exam.

The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. To better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Implementing Cisco Collaboration Core Technologies v1.0 (CLCOR 350-801) is a 120-minute exam associated with the CCNP and CCIE Collaboration Certifications. This exam tests a candidate's knowledge of implementing core collaboration technologies including infrastructure and design, protocols, codecs, and endpoints, Cisco IOS XE gateway and media resources, Call Control, QoS, and collaboration applications. The course, Implementing Cisco Collaboration Core Technologies, helps candidates to prepare for this exam.

The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. To better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

SCHEDULE DATES - 200 Hour Program

Cisco CCNP Collaboration Certification Training Courses

Single Sign-On (SSO) for Collaboration Applications

Cisco Unified IM and Presence

Cisco Unity Connection and Cisco Unity Express

Application Clients

Signaling and Media Protocols

CME/SRST Gateway Technologies

Cisco Unified Border Element

Call Control and Dial Planning

Cisco Unified CM Call Control Features

Mobility

Key Concepts

Initial Expressway Configurations

Mobile and Remote Access

Cisco WebEx Technologies

Network Programmability Foundation

Unified Communication

Cloud Collaboration

Collaboration Endpoints

Meetings

Infrastructure and Design

Protocols, Codecs, and Endpoints

Cisco IOS XE Gateway and Media Resources

Call Control

QoS

Collaboration Applications

Cisco CCNP Collaboration Certification Training Courses Classes

Describe these types of SSO as they relate to Collaboration

1. Smart card
2. Integrated Windows AD
3. Kerberos

Describe the SAML SSO login process flow in the context of Cisco Collaboration solutions

Describe these components of SAML 2.0 and later

1. Assertion
2. Protocol
3. Binding
4. Profiles

Configure Cisco Unified Instant Message and Presence on premises

1. High availability
2. Calendar integration
3. Apple Push Notification Service
4. Persistent chat
5. Federation configuration (XMPP and SIP)
6. Centralized Cisco Unified IM&P

Troubleshoot Cisco Unified IM&P on premises

1. XMPP
2. High availability
3. Calendar integration
4. Apple Push Notification Service
5. Persistent chat
6. Federation configuration (XMPP and SIP)

Configure these in Cisco Unity Connection

1. Call handlers
2. Voicemail transfers and greetings
3. Routing rules
4. Distribution lists
5. LDAP integration

Troubleshoot these in Cisco Unity Connection

1. Call handlers
2. Voicemail transfers and greetings
3. Auto-Attendant
4. Routing rules
5. MWI

Implement toll fraud prevention

Troubleshoot Cisco Unity Connection integration options with Cisco Unified Communications Manager

Describe digital networking in multicluster deployments in Cisco Unity Connection

Configure Cisco Unity Express integration to Cisco Unified Communications Manager Express

1. Basic call handler scripting (Auto-Attendant)
2. Voicemail management
3. MWI
4. User management

Troubleshoot Cisco Unity Express integration to Cisco Unified CME

1. Basic call handler scripting (Auto-Attendant)
2. Voicemail management
3. MWI
4. User management

Configure DNS for service discovery

Troubleshoot service discovery

Configure Jabber client installation switches

Troubleshoot Cisco Jabber Instant Messaging and Presence

Troubleshoot Cisco Jabber phone control

Troubleshoot Cisco Jabber voicemail integration

Troubleshoot certificate validation for Jabber clients

Describe the Cisco Unified Attendant Console Advanced integration

Troubleshoot these elements of a SIP conversation

1. Early media
2. PRACK
3. Mid-call signaling (hold/resume, call transfer, conferencing)
4. Session timers
5. UPDATE

Troubleshoot these H.323 protocol elements

1. DTMF
2. Call set up and tear down

Troubleshoot media establishment

Configure Cisco Unified Communications Manager Express for SIP phone registration

Configure Cisco Unified CME dial plans

Implement toll fraud prevention

Configure these advanced Cisco Unified CME features

1. Hunt groups
2. Call park
3. Paging

Configure SIP SRST gateway

Configure these Cisco Unified Border Element dial plan elements

1. DTMF
2. Voice translation rules and profiles
3. Codec preference list
4. Dial peers
5. Header and SDP manipulation with SIP profiles
6. Signaling and media bindings

Troubleshoot these Cisco Unified Border Element dial plan elements

1. DTMF
2. Voice translation rules and profiles
3. Codec preference list
4. Dial peers
5. Header and SDP manipulation with SIP profiles
6. Signaling and media bindings

Configure these globalized call routing elements in Cisco Unified Communications Manager

1. Translation patterns
2. Route patterns
3. SIP route patterns
4. Transformation patterns
5. Standard local route group
6. TEHO
7. SIP trunking

Troubleshoot these globalized call routing elements in Cisco Unified Communications Manager

1. Translation patterns
2. Route patterns
3. SIP route patterns
4. Transformation patterns
5. Standard local route group
6. TEHO
7. SIP trunking

Troubleshoot Call Admission Control (exclude RSVP)

Configure ILS, URI synchronization, and GDPR

Configure hunt groups

Configure call queuing

Configure time of day routing

Configure supplementary functions

1. Call park
2. Meet-me
3. Call pick-up

Configure Cisco Unified Communications Manager Mobility

1. Unified Mobility
2. Extension Mobility
3. Device Mobility

Troubleshoot Cisco Unified Communications Manager Mobility

1. Unified Mobility
2. Extension Mobility
3. Device Mobility

Describe the complications of NAT in a Collaboration environment

Describe the purpose of ICE, TURN and STUN

Describe Expressway media traversal

Describe protocol interworking on the Expressway

1. SIP < > H.323
2. IPv4 and IPv6

Describe Expressway Licensing

1. Option keys
2. Release key
3. License consumption

Describe SIP media encryption mode

1. Auto
2. Force encrypted
3. Force unencrypted
4. Best effort

Describe Expressway Core dial plan elements

1. Transforms
2. Search rules
3. Zones
4. Regular expressions
5. Pipes and links

Describe key Expressway settings

1. DNS
2. Network interfaces
3. Certificates
4. QoS
5. Clustering
6. Network firewall rules

Describe Expressway backup and restore procedure (stand alone and cluster)

Configure key Expressway settings

1. DNS
2. Network interfaces
3. Certificates
4. QoS
5. Clustering
6. Network firewall rules

Configure Expressway Core dial plan elements

1. Transforms
2. Search rules
3. Zones
4. Regular expressions
5. Pipes and links

Configure toll fraud prevention on Expressway series (no custom CPL scripts)

Configure a Business to Business (B2B) collaboration solution

1. DNS records (focus on Microsoft DNS)
2. Certificates (focus on Microsoft CA)
3. Traversal Zones
4. Neighbor Zones
5. Transforms
6. Search rules
7. SIP trunk integration with Cisco Unified Communications Manager

Troubleshoot a Business to Business (B2B) collaboration solution

1. DNS records (focus on Microsoft DNS)
2. Certificates (focus on Microsoft CA)
3. Traversal Zones
4. Neighbor Zones
5. Transforms
6. Search rules
7. SIP trunk integration with Cisco Unified Communications Manager

Configure a Mobile and Remote Access (MRA)solution

1. DNS records types (not platform-specific)
2. Certificates (not platform specific, covers Unified Communications Manager, IM&P, Expressways, Unity Connection)
3. Unified Communications traversalzones
4. Unified Communications configuration on Expressway
5. HTTP allow list
6. SIP trunk security profile on Cisco Unified Communications Manager

Troubleshoot a Mobile and Remote Access (MRA) solution

1. DNS records (focus on Microsoft DNS)
2. Certificates (focus on Microsoft CA, covers Unified CommunicationsManager, IM&P, Expressways, Unity Connection)
3. Unified Communications traversalzones
4. Unified Communications configuration on Expressway
5. HTTP allow list
6. SIP trunk security profile on Cisco Unified Communications Manager

Describe the signaling and media flows used in a Cisco WebEx Video Mesh deployment

Configure WebEx Hybrid Services/Connector

1. Calendar Service (Office 365, Microsoft Exchange, One Button to Push)
2. Message Service (Deployment requirements; expressway requirements, certificates, Call Manager pre-requisites, IM&P prerequisites, deployment models)
3. Directory Services (Deployment requirements; deployment models, infrastructure requirements, active directory configuration, synchronization, WebEx user service assignment)
4. Video Mesh (Deployment requirements including; bandwidth, clustering, endpoint support, video call capacity, ports and protocols, deployment models)

Describe Cisco Jabber for Cloud and Hybrid deployments with Cisco WebExMessenger

Network Programmability Foundation

1. Utilize common version control operations with git (add, clone, push, commit, diff, branching, and merging conflict
2. Describe characteristics of API styles (REST, RPC, and SOAP)
3. Describe the challenges encountered and patterns used when consuming APIs synchronously and asynchronously
4. Interpret Python scripts containing data types, functions, classes, conditions, and looping
5. Describe the benefits of Python virtual environments
6. Identify the roles of load balancer, firewall, DNS, and reverse proxy in collaboration application deployment

Unified Communication

1. Construct API calls to automate CUCM user/phone moves, adds, changes, and using the AXL SOAP API
2. Construct API calls to automate dialplan and cluster config using the AXL API
3. Describe the capabilities and use of the CUCM CTI APIs TAPI/JTAPI
4. Describe the capabilities and use of the CUCM Serviceability Perfmon API and CDR interface
5. Describe the capabilities and use of the IP Phone Services API
6. Describe the capabilities of Finesse REST APIs and Gadgets

Cloud Collaboration

1. Describe Webex Teams REST API capabilities, use, application architectures, authentication mechanisms, and token types
2. Implement administrative operations on Webex Teams organizations, users, licenses, and compliance events using the Webex Teams REST API
3. Construct a Python script to automate creation of Webex Teams spaces and memberships
4. Construct a Python script to implement notification
5. Construct API calls to implement interactive bots
6. Describe the application components involved in conversational bots (Botkit components and ecosystem)
7. Create a HTML web application embedding Webex Teams and messaging, audio / video using Webex Teams Widgets
8. Describe the capabilities and use for the various Webex Teams SDKs

Collaboration Endpoints

1. Construct API calls to automate Cisco collaboration room devices using the xAPI SSH interface and xAPI HTTP API (configuration, customization and branding, and making a call)
2. Construct a script to monitor Cisco collaboration room device events using the xAPI Python SDK
3. Describe the capabilities, use, creation, and deployment of custom controls for Cisco collaboration room devices using the In-Room Controls Editor
4. Describe the capabilities, use, creation, and deployment of Cisco collaboration room device JavaScript Macros using the Macro Editor

Meetings

1. Describe Webex Meetings API capabilities and use to manage users, meetings, events, and trainings
2. Describe Webex Meeting API authentication mechanisms
3. Construct API calls to implement users and meetings management for Webex Meetings
4. Construct API calls to configure Cisco Meeting Server using the REST API

Describe the key design elements of the following, pertaining to the Cisco Collaboration architecture as described in the SRND/PA

1. Licensing (Smart, Flex)
2. Sizing
3. Bandwidth
4. High availability
5. Disaster recovery
6. Dial plan
7. Security (certificates, SRTP, TLS)
8. QoS

Describe the purpose of Edge devices in the Cisco Collaboration architecture such as Expressway and Cisco Unified Border Element

Configure these network components to support Cisco Collaboration solutions

1. DHCP
2. NTP
3. CDP
4. LLDP
5. LDAP
6. TFTP
7. Certificates

Troubleshoot these network components in a Cisco Collaboration solution

1. DNS (A/AAA, SRV, Reverse Pointer Record (PTR))
2. NTP
3. LDAP integration on Cisco Unified Communications Manager

Explain these components to support Cisco Collaboration solutions

1. SNMP
2. DNS

Troubleshoot these elements of a SIP conversation

1. Call set up and tear down
2. SDP
3. DTMF

Identify the appropriate collaboration codecs for a given scenario

Configure codec negotiations

Deploy SIP endpoints

1. Manual
2. Self provisioning
3. Bulk Administration Tool (BAT)

Troubleshoot collaboration endpoints

Configure these voice gateway elements

1. DTMF
2. Voice translation rules and profiles
3. Codec preference list
4. Dial peers

Configure ISDN PRI/BRI

Troubleshoot ISDN PRI/BRI

Configure and verify the MGCP

Identify the appropriate media resources for a given scenario (hardware and software)

Describe the Cisco Unified Communications Manager digit analysis process

Implement toll fraud prevention on Cisco Unified CM

Configure globalized call routing in Cisco Unified CM

1. Route patterns (traditional and +E.164 format)
2. Translation patterns
3. Standard local route group
4. Transforms
5. SIP route patterns

Describe Mobile and Remote Access (MRA)

Describe problems that can lead to poor voice and video quality

1. Latency
2. Jitter
3. Packet loss
4. Bandwidth

Describe the QoS requirements for these application types (voice and video)

Describe the class models for providing QoS on a network

1. 4/5 Class model
2. 8 Class model
3. QoS Baseline model (11 Class)

Describe the purpose and function of these DiffServ values as it pertains to collaboration

1. EF
2. AF41
3. AF42
4. CS3
5. CS4

Describe QoS trust boundaries and their significance in LAN-based classification and marking

Describe and determine location-based CAC bandwidth requirements

Configure and verify LLQ (class map, policy map, service policy)

Configure Cisco Unity Connection mailbox and MWI

Configure Cisco Unity Connection SIP integration options to call control

Describe Cisco Unity Connection call handlers

Describe Cisco Unified IM&P protocols and deployment

1. XMPP
2. High availability

Deploy Cisco Jabber on premises

Cisco CCNP Collaboration Certification Training Program

• This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician.
• HS Diploma/GED

Cisco CCNP Collaboration Certification

Income Expectation

$95,322/yr

The average salary for a Cisco CCNP Collaboration Certification Certified Employee is $95,322 in New York City. Salary estimates are provided by CISCO.

Upon completion of this course, and the certifying exam(s), the student will be qualified to take a job as a

Network Programmability Foundation
Unified Communication
Cloud Collaboration
Collaboration Endpoints

Cisco CCNP Collaboration Certification Training Courses

CCNP Service Provider

CCNP Enterprise

CCNP Data Center

CCNP Security

Cisco Certified DevNet Professional

CCIE

Cisco CCNP Collaboration Certification Training Classes

$12,000

Cisco CCNP Collaboration Certification Training Classes

Implementing Cisco Collaboration Applications v1.0 (CLICA 300-810) is a 90-minute exam associated with the CCNP Collaboration Certification

Implementing Cisco Advanced Call Control and Mobility Services v1.0 (CLACCM 300-815) is a 90-minute exam associated with the CCNP Collaboration Certification.

Implementing Cisco Collaboration Cloud and Edge Solutions v1.0 (CLCEI 300-820) is a 90-minute exam associated with the CCNP Collaboration Certification.

Automating and Programming Cisco Collaboration Solutions v1.0 (CLAUTO 300-835) is a 90-minute exam associated with the CCNP Collaboration Certification and DevNet Professional Certification.

Implementing Cisco Collaboration Core Technologies v1.0 (CLCOR 350-801) is a 120-minute exam associated with the CCNP and CCIE Collaboration Certifications.

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